Terms of Use

1. Agreement and authority

These Terms of Use (the “Terms”) are a binding agreement between the business or organization using Skaith (“Customer,” “you,” or “your”) and the operator of the Skaith service, based in Trussville, Alabama (“Skaith,” “we,” “us,” or “our”). By creating an account, accepting an invitation, or using the service, you agree to these Terms and acknowledge the Privacy Policy.

If you use Skaith for an organization, you represent that you are at least 18 years old and have authority to bind that organization. Skaith is offered for business use in the United States and is not intended for personal, household, or consumer use. If you lack that authority or do not agree, do not use the service.

2. What Skaith does

Skaith compares recurring uniform, linen, mat, towel, and facility-service invoices with agreements and other source documents supplied by Customer. It can identify potential differences, display source evidence and arithmetic, generate a dispute-support packet, and, where enabled, help track a recovery request and credit.

Skaith is independent software. It is not affiliated with, endorsed by, or acting as an agent for any supplier. Supplier names identify document formats or counterparties only.

3. No professional advice or guaranteed outcome

Skaith provides document-comparison and workflow tools, not legal, accounting, tax, procurement, collection, or financial advice. Audit results are not a legal determination that a charge is invalid, fraudulent, collectible, refundable, or enforceable. A dispute packet is supporting information, not a demand prepared or approved by a lawyer.

Customer remains responsible for reviewing each result, interpreting its agreements, meeting payment and dispute deadlines, deciding whether to withhold payment or contact a supplier, and obtaining professional advice when needed. We do not guarantee that every document will be read correctly, that every difference will be found, that a supplier will agree, or that Customer will receive a credit.

4. Accounts and workspace administration

You must provide accurate account information, keep credentials secure, use individual accounts rather than shared credentials, and promptly remove access for people who no longer need it. Workspace owners and administrators control membership, retention choices, vendors, and other workspace settings. Customer is responsible for actions taken through its accounts unless caused by Skaith’s breach of these Terms.

Notify us promptly at [email protected] if you suspect unauthorized access. We may require identity, ownership, or authority verification before restoring access or acting on an account request.

5. Customer content and permissions

“Customer Content” means agreements, amendments, pricing schedules, invoices, emails, attachments, account data, recovery communications, and other material submitted to or generated through the service. Customer retains its rights in Customer Content.

Customer grants Skaith a limited, nonexclusive right to host, copy, scan, extract, normalize, compare, display, transmit at Customer’s direction, and otherwise process Customer Content only to provide, secure, support, and improve the service as described in these Terms and the Privacy Policy.

Customer represents that it lawfully possesses Customer Content and has all rights, notices, consents, and authority needed for Skaith to process it. This includes information about employees, wearers, locations, suppliers, and other individuals that may appear in business records. Customer must not upload another organization’s confidential material without authorization.

6. Data that must not be submitted

Skaith is not designed to receive Social Security numbers, payment-card data, bank credentials, authentication secrets, protected health information, biometric identifiers, government identification numbers, consumer credit reports, or other information regulated as highly sensitive unless we expressly agree in writing. Do not use Skaith for data subject to HIPAA, GLBA, FCRA, PCI DSS, export-control restrictions, or similar specialized regimes.

The service may quarantine, reject, or remove files that appear to contain malware or prohibited sensitive data. Automated screening is a safety control, not a guarantee that prohibited data will always be detected. Customer remains responsible for reviewing documents before submission.

7. Email intake and communications

If Customer forwards invoices or authorizes an email rule, Customer instructs Skaith and its email provider to receive and process those messages and attachments. Customer is responsible for configuring forwarding accurately, limiting it to authorized business records, and stopping forwarding when access should end.

Private routing addresses are workspace credentials. Do not publish or reuse them outside the intended vendor workflow. Email delivery is not guaranteed, and Customer must maintain its own originals and monitor time-sensitive invoices and dispute deadlines.

8. Results, evidence, and recovery actions

Extraction technology can misread text, tables, dates, or document relationships. Skaith is designed to fail closed when governing authority is missing or ambiguous, but no automated or manual control eliminates all error. Customer must confirm that the displayed agreement line, invoice line, calculation, supplier, account, and effective date are correct before relying on or sending a result.

Where recovery sending is enabled, Customer authorizes only the specific submission it approves or a separately configured automation policy. Customer is responsible for recipient accuracy, the factual basis of each request, and its communications with suppliers. Skaith may refuse or pause a submission that appears unlawful, abusive, unsupported, duplicated, or inconsistent with the source evidence.

9. Free, preview, and beta features

Free Audit, preview, pilot, waitlist, and beta features may have limits, change, pause, or end. They are provided without a service-level commitment. We may introduce paid plans later, but we will not charge you without presenting the price and obtaining the authorization required by law.

Existing results may remain available after an entitlement ends, subject to retention, security, legal, and operational requirements. New uploads, email intake, automation, or recovery actions may be unavailable when a limit or entitlement ends.

10. Paid services

If paid services open, an order page or separate agreement will state the price, billing interval, included usage, taxes, renewal, cancellation, and any recovery fee. Those commercial terms will supplement these Terms. Unless the order states otherwise, fees are nonrefundable except where law requires, and Customer is responsible for applicable taxes other than taxes on Skaith’s net income.

11. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and service providers who need it and are bound to protect it. This duty does not cover information lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source.

A party may disclose confidential information when legally required after giving notice when legally permitted and reasonably cooperating with efforts to limit disclosure. Customer Content is Customer confidential information.

12. Privacy and security

Our Privacy Policy explains how we handle personal information. When Skaith processes personal information in Customer Content on Customer’s behalf, the Data Processing Addendum applies. We maintain administrative, technical, and organizational safeguards appropriate to the service, but no system or transmission is completely secure.

Customer must use available access controls, choose appropriate retention settings, keep independent copies of source records, and notify us promptly of suspected misuse. Security descriptions are not warranties or guarantees.

13. Acceptable use

Customer and its users must comply with the Acceptable Use Policy, which is incorporated into these Terms. Among other things, you may not submit unlawful or unauthorized content, probe or disrupt the service, bypass limits, misrepresent audit results, harass suppliers, distribute malware, or use Skaith to support an unlawful claim.

14. Skaith ownership and license

Skaith and its licensors own the service, software, design, documentation, trademarks, and all related intellectual property other than Customer Content. Subject to these Terms, we grant Customer a limited, revocable, nonexclusive, nontransferable right to use the service for its internal business operations during the applicable access period.

No right is granted to resell, sublicense, copy, reverse engineer, scrape, frame, benchmark for publication, or create a competing service from Skaith except to the limited extent a restriction is prohibited by law. Feedback may be used without restriction or obligation, provided we do not identify Customer publicly without permission.

15. Third-party services

Skaith relies on third-party services for functions such as identity, email delivery, network protection, and optional billing or observability. Their availability can affect Skaith. We are responsible for our selection and use of processors as described in the Privacy Policy and Data Processing Addendum, but third-party products that Customer independently connects or visits are governed by their own terms.

16. Suspension and termination

Customer may stop using Skaith at any time and may request workspace deletion through available controls or support. We may suspend or limit access to address a security threat, unlawful use, material breach, nonpayment, provider failure, legal requirement, or risk to other customers or the service. When reasonably possible, we will give notice and an opportunity to cure.

We may terminate these Terms for material breach that is not cured within 10 days after notice, immediately for unlawful or dangerous conduct, or on reasonable notice if the service is discontinued. Sections that by their nature should survive—including ownership, confidentiality, disclaimers, liability limits, indemnity, disputes, and accrued obligations—will survive.

17. Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKAITH IS PROVIDED “AS IS” AND “AS AVAILABLE.” SKAITH DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR COMPATIBLE WITH EVERY DOCUMENT; THAT RESULTS WILL BE COMPLETE OR CORRECT; THAT ANY DIFFERENCE IS LEGALLY RECOVERABLE; OR THAT A SUPPLIER WILL RESPOND, AGREE, OR ISSUE A CREDIT.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SKAITH NOR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, SAVINGS, BUSINESS, DATA, OR GOODWILL; MISSED PAYMENT OR DISPUTE DEADLINES; SUPPLIER ACTIONS; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF SKAITH AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS OR (B) AMOUNTS CUSTOMER PAID TO SKAITH FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits allocate risk and apply regardless of the theory of liability or failure of an essential remedy. They do not limit liability that cannot lawfully be limited, including liability for a party’s fraud, willful misconduct, or infringement or misappropriation of the other party’s intellectual property.

19. Customer indemnity

Customer will defend, indemnify, and hold harmless Skaith and its affiliates, personnel, licensors, and service providers from third-party claims, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from Customer Content; Customer’s lack of authority or required notices and consents; Customer’s recovery request or supplier communication; misuse of the service; or violation of these Terms or law. Skaith will give prompt notice, permit Customer to control the defense, and reasonably cooperate at Customer’s expense. Customer may not settle a claim in a way that admits fault by or imposes an obligation on Skaith without written consent.

20. Disputes, arbitration, and class waiver

Before filing a claim, each party will give written notice describing the dispute and requested relief and allow 30 days for good-faith resolution. Notices to Skaith must be sent to [email protected] with the subject “Legal Notice.”

Except for an eligible small-claims action or a request for temporary or equitable relief involving security, confidentiality, or intellectual property, any dispute arising from these Terms or the service will be resolved by confidential, individual binding arbitration under the Federal Arbitration Act and the American Arbitration Association Commercial Arbitration Rules. The arbitration may occur by video unless the arbitrator requires otherwise. The arbitrator may award relief available in court to the individual party but may not combine claims or preside over a class or representative proceeding.

EACH PARTY WAIVES A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION TO THE MAXIMUM EXTENT PERMITTED BY LAW. Customer may opt out of arbitration by emailing [email protected] within 30 days after first accepting these Terms, stating its legal name, account email, and intent to opt out. If the arbitration provision is unenforceable, the parties consent to exclusive jurisdiction and venue in the state or federal courts serving Trussville, Alabama.

21. Governing law

These Terms are governed by the Federal Arbitration Act, applicable U.S. federal law, and the laws of the State of Alabama, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. General terms

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. Customer may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, sale of assets, or transfer of the service. No agency, partnership, fiduciary, employment, or joint venture is created.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. A waiver must be in writing and is not a continuing waiver. Headings are for convenience. These Terms, incorporated policies, and any order or signed agreement are the entire agreement about the service and supersede prior discussions on that subject. A negotiated signed agreement controls over conflicting online terms.

23. Changes to these Terms

We may update these Terms to reflect service, legal, or security changes. We will post the updated version and effective date and provide additional notice when required or when a change materially reduces Customer rights. Continued use after the effective date constitutes acceptance where permitted by law; otherwise we will request renewed acceptance.

24. Contact

Questions and legal notices may be sent to [email protected].